Frequently Asked Questions
Simply click on the Representatives link that is located within the Contact tab. Once there, select the applicable State or Country and the contact information for the local Encore Representative will be provided.
Please send all COM fabric, marked with customer’s name and order number, to Encore, 5593 Fresca Drive, La Palma, CA 90623.
For your convenience, purchase orders can be e-mailed directly to our order entry department at firstname.lastname@example.org.
Our Client Services Department is able to answer any and all questions as it pertains to orders, product questions or general information. Please submit inquiries directly to email@example.com or call 800.585.5957 and you will be directed to your designated Client Service Representative.
The Encore Sales Representative in your area can facilitate the process of opening an account with us. Please visit the Representative section of our website to locate contact information for your area.
Please contact our Client Services Department at firstname.lastname@example.org or call 800.585.5957 and you will be directed to your designated Client Service Representative.
Select Grade-In Program/Approved Fabric in the Materials tab of the website and search by fabric name or specific product. If no results appear, please contact our Client Services Department for further assistance at email@example.com or call 800.585.5957.
For replacement parts or any warranty-related issues, please contact our freight and warranty department at firstname.lastname@example.org. Please include the sales order number or if that is not available, send a photo of the product label located on the underside of the applicable product.