Warranty

About Us

Lifetime Warranty

Encore warrants all products to be free from defects in material and workmanship as described below. The company will repair or replace, at its option, without charge to the original purchaser only, defective products or parts that fail during normal use (normal use is defined as eight (8) hour days, five (5) days per week) throughout the applicable warranty period. Field labor and service(s) are not covered under this warranty.

 

All seating products carry a lifetime warranty, covering the following chair components: pneumatic cylinder, chair mechanism, foam, base, casters, frame and all other structural components, excluding stool footrings and upholstery materials, for as long as the chair is owned by the original purchaser.

 

Stool footrings are warranted from defects in material and workmanship for two (2) years from the original purchase date. 

 

Encore upholstery fabrics, vinyls and leathers are also warranted from defects in material and workmanship for two (2) years from the original purchase date. COM, COV and COL are not covered by this warranty. Normal wear and tear is the responsibility of the specifier. Please consult with upholstery material suppliers for performance criteria of individual materials.

 

All tables and tablets are warranted from defects in material and workmanship for a period of ten (10) years from the date of purchase or until table or tablet is no longer owned by the original purchaser, whichever occurs first.

 

The foregoing warranty excludes any damage or defects caused by abuse of this product or its use for a purpose other than what the product is intended. Encore Seating does not assume responsibility for unauthorized repairs to chairs or tables that sustain damage resulting from user modification, improper assembly, attachments to product, misuse, alteration or negligent use of the product.

 

Intensive Use Limited Warranty

When chair usage requirement exceeds the standard single shift eight (8) hour day, five (5) days per week maximum, Encore offers a 24-Hour Intensive Use upgrade on select models as listed below.  24-Hour Intensive Use is defined as: three eight (8) hour shifts, five (5) days per week, 350 lb. user maximum.

 

24-Hour Intensive Use Upgrade Features:

  • Heavy-duty base to extend chair life (base finish available in black only).
  • Heavy-duty gas lift to accommodate repeated operation by multiple users.
  • Reinforced plywood seatboards to withstand impact and prolonged usage.

 

Limited 10 Year Warranty
Encore warrants the 24-Hour Intensive Use upgrade when applied to the appropriate models for a period of ten (10) years.  Select fabrics and foam cushioning are covered for two (2) years (please refer to standard product warranty policy for processing information).