Encore warrants all products to be free from defects in material and workmanship as described below. The company will repair or replace, at its option, without charge to the original purchaser only, defective products or parts that fail during normal use (normal use is defined as eight (8) hour days, five (5) days per week, throughout the applicable warranty period. Field labor and service(s) are not covered under this warranty.

All seating products carry a lifetime warranty, covering the following chair components: pneumatic
cylinder, chair mechanism, foam, base, casters, frame and all other structural components, excluding stool footrings and upholstery materials, for as long as the chair is owned by the original purchaser.

Stool footrings are warranted from defects in material and workmanship for two (2) years from the original purchase date.

All tables are warranted from defects in material and workmanship for a period of ten (10) years from the date of purchase or until table is no longer owned by the original purchaser, whichever occurs first.
The foregoing excludes any damages or defects caused by abuse of this product or its use for a purpose other than what the chair was intended. Encore Seating does not assume responsibility for unauthorized repairs to chairs that sustain damages resulting from user modification, improper assembly, attachments to product, misuse, alteration or negligent use of the product.

When chair usage requirements exceed the standard single shift eight (8) hour day, five (5) days per week, Encore Seating offers a 24-Hour Intensive Use structural upgrade on select models as listed below. 24-Hour Intensive Use is defined as: three eight (8) hour shifts, five (5) days per week, 350 lb. user maximum.

24-Hour Intensive Use Upgrade Features:

  • Heavy-duty base to extend chair life (base finish available in black only).
  • Heavy-duty gas lift to accommodate repeated operation by multiple users.
  • Reinforced plywood seatboards to withstand impact and prolonged usage.

Limited 10 Year Warranty
Encore Seating warrants the 24-Hour Intensive Use upgrade when applied to the appropriate models for a period of five (10) years. Select fabrics and foam cushioning are covered for two (2) years (please refer to standard product warranty policy for processing information).

The following models are available with the 24-Hour Intensive Use upgrade (all available arm options apply):

Cerra (Task, Mid and High Back) Saga (Task and Mid-Back)
Multi-Lever Task Multi-Lever Task
Task Intensive Management Task Intensive Management
Synchro Knee-Tilt Synchro Knee-Tilt
Synchro-Tilt Synchro-Tilt
Memento Executive (Knit, Upholstered and Channel Back Verity (Mid and High Back)
Synchro Knee-Tilt Multi-Lever Task
Synchro-Tilt Task Intensive Management
Memento Task (Knit, Upholstered and Channel Back) Synchro Knee-Tilt
Task Intensive Synchro-Tilt
Realm (Mid-Back)
Task Intensive

The following fabrics are warranted for two (2) years against defects in material and workmanship as applied to the 24-Hour Intensive Use upgrade guidelines:

Fabric Grade
Origin 1
Allante Vinyl 2
Sequel 2
Phoenix 3
Solace 3
Nostalgia 4

All other Encore Seating fabrics comply with the general upholstery warranty.

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