Encore warrants all products to be free from defects in material and workmanship as described below. The company will repair or replace, at its option, without charge to the original purchaser only, defective products or parts that fail during normal use (normal use is defined as eight (8) hour days, five (5) days per week, 250 lb. user maximum) throughout the applicable warranty period. Field labor and service(s) are not covered under this warranty.
All seating products carry a lifetime warranty, covering the following chair components: pneumatic
cylinder, chair mechanism, foam, base, casters, frame and all other structural components, excluding stool footrings and upholstery materials, for as long as the chair is owned by the original purchaser.
Stool footrings are warranted from defects in material and workmanship for two (2) years from the original purchase date.
All tables are warranted from defects in material and workmanship for a period of ten (10) years from the date of purchase or until table is no longer owned by the original purchaser, whichever occurs first.
The foregoing excludes any damages or defects caused by abuse of this product or its use for a purpose other than what the chair was intended. Encore Seating does not assume responsibility for unauthorized repairs to chairs that sustain damages resulting from user modification, improper assembly, attachments to product, misuse, alteration or negligent use of the product.
INTENSIVE USE LIMITED WARRANTY
When chair usage requirement exceeds the standard single shift eight (8) hour day, five (5) days per week, 350 lb. user maximum, Encore Seating offers a 24-Hour Intensive Use upgrade on select models as listed below. 24-Hour Intensive Use is defined as: three eight (8) hour shifts, five (5) days per week, 350 lb. user maximum.
24-Hour Intensive Use Upgrade Features:
Limited 5 Year Warranty
- Heavy-duty, aluminum base to extend chair life.
- Heavy-duty gas lift to accommodate repeated operation by multiple users.
- Heavy-duty tilt springs for increased mechanism durability.
- Reinforced plywood seatboards to withstand impact and prolonged usage.
Encore Seating warrants the 24-Hour Intensive Use
upgrade when applied to the appropriate models for a period of five (5) years. Select fabrics and foam cushioning are covered for two (2) years (please refer to standard product warranty policy for processing information).
The following models are available with the 24-Hour Intensive Use upgrade:
- Cerra – Task, Mid and High Back (T, M, H)
#831, Multi-Lever Task, Armless
#833, Multi-Lever Task, Adj. T-Arm
#834, Multi-Lever Task, Fixed C-Arm
#841, Task Intensive Management, Armless
#843, Task Intensive Management, Adj. T-Arm
#844, Task Intensive Management, Fixed C-Arm
- Realm – Mid-Back (M)
#4141, Task Intensive Management, Armless
#4143, Task Intensive Management, Adjustable T-Arm
#4144, Task Intensive Management, Fixed Cantilever Arm
- Saga – Task and Mid-Back (T, M)
#931, Multi-Lever Task, Armless
#933, Multi-Lever Task, Adjustable T-Arm
#934, Multi-Lever Task, Fixed Cantilever Arm
#941, Task Intensive Management, Armless
#943, Task Intensive Management, Adjustable T-Arm
#944, Task Intensive Management, Fixed Cantilever Arm
The following fabrics are warranted for two (2) years against defects in material and workmanship as applied to the 24-Hour Intensive Use upgrade guidelines:
All other Encore Seating fabrics comply with the general upholstery warranty.